Privacy Policy

We never sell or share your information!

Trekon Health Privacy Policy

Last Updated: August 9, 2024

Trekon Health ("we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information, including your health and medical information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ("Site") or use our services, including telehealth consultations and prescription services. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site or use our services.

1. Information We Collect

We may collect information about you in various ways. The information we may collect on the Site and through our services includes:

A. Personal Information

When you register for an account, use our services, or contact us, we may collect personal information, including but not limited to your:

- Name

- Email address

- Phone number

- Mailing address

- Date of birth

- Payment information (e.g., credit card details)

- Identification documents

B. Health and Medical Information

In order to provide our telehealth services and to provide prescriptions, we collect health and medical information, including but not limited to:

- Medical history

- Current medications

- Allergies

- Health conditions

- Information shared during telehealth consultations with our licensed healthcare providers

- Any other relevant medical information

This information is essential for our healthcare providers to deliver personalized medical advice and services.

C. Non-Personal Information

We may also collect non-personal information, such as:

- IP address

- Browser type

- Operating system

- Pages viewed

- Time spent on pages

- Referring website

D. Cookies and Tracking Technologies

We may use cookies, web beacons, tracking pixels, and other tracking technologies to collect information about your activities on the Site. This helps us improve the Site and tailor your experience. You can choose to disable cookies through your browser settings, but this may affect your ability to use certain features of the Site.

2. How We Use Your Information

We use the information we collect for various purposes, including:

- To Provide and Manage Our Services: Your health and medical information is used to facilitate telehealth consultations, assess your medical needs, and provide you with customized Med Kits.

- To Process Transactions: We use your payment information to process your transactions and send related information, including purchase confirmations and invoices.

- To Manage Your Account: We use your personal information to manage your account, including identifying and authenticating you.

- To Communicate with You: We use your contact information to send you updates, promotional materials, and other information you request.

- To Improve Our Services: We analyze your usage of the Site to improve functionality and personalize your experience.

- To Comply with Legal Obligations: We may use your information to comply with applicable laws, regulations, and legal processes.

3. How We Share Your Information

We may share your information in the following circumstances:

A. With Healthcare Providers

Your health and medical information will be shared with our licensed healthcare providers to provide you with medical consultations, prescriptions, and other healthcare services.

B. Service Providers

We may share your personal and non-personal information with third-party service providers that assist us in providing our services, including payment processing, order fulfillment, data analysis, email delivery, hosting services, and customer service.

C. Legal Requirements

We may disclose your personal, health, or medical information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

D. Business Transfers

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

E. With Your Consent

We may share your personal information with third parties if you consent to such sharing.

4. Data Security

We use administrative, technical, and physical security measures to protect your personal, health, and medical information. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee its absolute security.

5. Your Privacy Rights

A. Access and Update Your Information

You have the right to access and update the personal, health, and medical information you have provided to us. You may do so by logging into your account or contacting us at [email protected].

B. Opt-Out

You can opt out of receiving promotional emails from us by following the unsubscribe instructions provided in those emails. Please note that even if you opt out of receiving promotional emails, we may still send you non-promotional emails related to your account or services.

C. California Privacy Rights

If you are a California resident, you have specific privacy rights under the California Consumer Privacy Act (CCPA). These include the right to request information about the categories and specific pieces of personal information we have collected, the right to request deletion of your personal information, and the right to opt out of the sale of your personal information. To exercise your rights, please contact us at [email protected].

6. Third-Party Websites

Our Site may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.

7. International Users

If you are accessing our Site from outside the United States, please be aware that your information, including health and medical information, may be transferred to, stored, and processed in the United States or other countries. The data protection laws in these countries may differ from those in your country of residence. By using our Site, you consent to the transfer of your information to the United States or other countries as described in this Privacy Policy.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be effective immediately upon posting the revised Privacy Policy on the Site. Your continued use of the Site after the posting of changes constitutes your acceptance of such changes.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, please contact us at [email protected]